Is Willow Creek - West in Grand Rapids licensed by the State of Michigan?
Yes -- LARA license AL410398969 covers Willow Creek - West (1011 28th St. SE, Grand Rapids) as an adult foster care large group home (13 to 20 residents), with a licensed capacity of 20. The current license period runs May 2, 2025 through May 1, 2027, and the state lists it as a regular license.
Source: Michigan LARA, Bureau of Community and Health Systems -- statewide AFC/HFA file and facility report index, data as of 2026-10-30.
Who holds the license for Willow Creek - West?
CSM Alger Heights, LLC holds the license. The same licensee name appears on 2 other licensed homes in the five West Michigan counties this site covers.
Among the others: Alger Heights - North (Grand Rapids) and Willow Creek - East (Grand Rapids).
Homes under one licensee tend to share staffing practices and policies; reading a sister home’s LARA reports can tell you how the operator responds when problems are found.
Does Willow Creek - West accept residents with Alzheimer's or dementia?
Willow Creek - West carries LARA's Alzheimer's designation. It is licensed as adult foster care and serves physically handicapped, developmentally disabled, mentally ill, aged, and Alzheimer's.
The dementia-services disclosure statute (MCL 333.20178) applies to nursing homes, homes for the aged and county medical care facilities, not to AFC homes, so ask this home for its dementia admission and retention policy in writing: what behaviors or care needs would require a move, how exits are secured, and who is awake overnight.
What did LARA's most recent inspection of Willow Creek - West find?
LARA's latest renewal licensing study of Willow Creek - West, published April 25, 2025 after an on-site inspection on April 1, 2025, established 2 rule violations, citing R 400.15310 (Resident health care) and R 400.15318 (Emergency preparedness; evacuation plan; emergency).
A renewal study that establishes violations normally ends with LARA recommending renewal contingent on an acceptable corrective action plan from the licensee. Ask the home for that plan and what changed.
The state report index for this home, most recent first:
| Published | Report | Link |
|---|---|---|
| August 15, 2026 | Special Investigation | View on LARA |
| August 15, 2026 | Special Investigation | View on LARA |
| April 25, 2025 | Renewal Inspection | View on LARA |
| April 4, 2025 | Special Investigation | View on LARA |
| December 23, 2024 | Special Investigation | View on LARA |
| August 23, 2024 | Special Investigation | View on LARA |
| June 29, 2024 | Special Investigation | View on LARA |
| June 23, 2024 | Special Investigation | View on LARA |
| November 28, 2020 | Original Licensing Study | View on LARA |
Has Willow Creek - West had any special investigations since October 2023?
Yes. LARA has published 7 special investigation reports for Willow Creek - West since October 2023, and 7 of the 7 we read established at least one rule violation.
Investigation 2026A0583047 · published August 15, 2026
Complaint received July 8, 2026.
- Staff do not adequately manage Resident A’s ostomy supplies. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2026A0583052 · published August 15, 2026
Complaint received July 14, 2026.
- The facility’s refrigerators are unclean. — established
- Staff do not serve adequate meals. — not established
- Staff do not assist residents with bathing. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2025A0583021 · published April 4, 2025
Complaint received February 6, 2025.
- Staff are not providing Resident A with a specific bedroom per a physician’s order to do so. — not established
- Resident A’s dinner has been served late on multiple occasions. — not established
- Resident A went three weeks without receiving a shower. — established
- The facility is infested with mice. — not established
- The facility is unclean. — established
Investigation 2025A0583009 · published December 23, 2024
Complaint received December 2, 2024.
- Resident A presented to the hospital “covered in diarrhea”. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2024A0467041 · published August 23, 2024
Complaint received June 12, 2024.
- Resident A was not provided with ice on 6/12/24 at 4:00 pm when requested. — not established
- Resident A is not receiving his 8:00 pm insulin as prescribed. — not established
- Additional finding — established
Investigation 2024A0583036 · published June 29, 2024
Complaint received May 21, 2024.
- Facility staff administered the wrong medication to Resident A. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2024A0583035 · published June 23, 2024
Complaint received May 17, 2024.
- Facility staff yell at Resident A — not established
- Facility staff failed to obtain needed medical care for Resident A. — established
LARA also recorded additional rule findings during this investigation.
How does Willow Creek - West compare with other licensed homes in Grand Rapids?
Willow Creek - West is licensed for 20 residents; the 73 other LARA-licensed homes serving older adults in Grand Rapids range from 3 to 110 beds (median 6), and together carry 77 special investigation reports published since October 2023.
| Nearby licensed home | License type | Beds | Alzheimer's | Special investigations since 10/2023 |
|---|---|---|---|---|
| Medilodge of Grand Rapids | Home for the Aged | 103 | Yes | 5 |
| The Cortland Lodge | AFC large group home (13-20) | 20 | Yes | 3 |
| Holland Home-Breton Extended Care CENTRE | AFC large group home (13-20) | 20 | No | 0 |
| Rivervalley 1 | AFC large group home (13-20) | 16 | No | 1 |
| Faith Haven Adult Foster Care Home | AFC small group home (1-6) | 5 | No | 2 |
See every licensed home on the Grand Rapids page.
What should families ask Willow Creek - West before choosing it?
Ask Willow Creek - West the questions its own inspection file raises, then the cost and staffing questions every family should ask.
- LARA established this allegation: “The facility’s refrigerators are unclean.” What changed afterward, and can we see the corrective action plan?
- The last renewal cited R 400.15310 (resident health care). How was it corrected?
- Which staff are awake overnight, how many residents with dementia does each one cover, and how are exits secured?
- How often have rates risen over the last three years, and by how much?
| It is | It isn't | |
|---|---|---|
| License | AL410398969, AFC large group home (13-20), 20 residents, through May 1, 2027 | Not a nursing home or home for the aged license |
| Residents | LARA lists physically handicapped, developmentally disabled, mentally ill, aged, and Alzheimer's | Not for residents who need continuous nursing care |
| Operator | CSM Alger Heights, LLC | Size and operator set the rules that apply, not quality |
