Is Willow Creek - East in Grand Rapids licensed by the State of Michigan?
Willow Creek - East is licensed. Michigan's Department of Licensing and Regulatory Affairs lists license AL410398971 at 1019 28th St. SE, Grand Rapids: an adult foster care large group home (13 to 20 residents) approved for 20 residents, holding a regular license from February 5, 2025 to February 4, 2027.
Source: Michigan LARA, Bureau of Community and Health Systems -- statewide AFC/HFA file and facility report index, data as of 2026-10-30.
Who holds the license for Willow Creek - East?
CSM Alger Heights, LLC holds the license. The same licensee name appears on 2 other licensed homes in the five West Michigan counties this site covers.
Among the others: Alger Heights - North (Grand Rapids) and Willow Creek - West (Grand Rapids).
A shared licensee usually means shared policies, training and management, so the inspection history of sister homes is worth a look too.
Does Willow Creek - East accept residents with Alzheimer's or dementia?
LARA's file lists Willow Creek - East as an adult foster care home that serves residents with Alzheimer's disease, alongside physically handicapped, developmentally disabled, mentally ill, aged, and Alzheimer's.
Because AFC homes fall outside MCL 333.20178, nothing obliges this home to describe its dementia care in writing. Ask anyway -- a home that can put its approach on paper usually has one.
What did LARA's most recent inspection of Willow Creek - East find?
LARA's latest renewal licensing study of Willow Creek - East, published January 20, 2025 after an on-site inspection on December 27, 2024, established 2 rule violations, citing R 400.15310 (Resident health care) and R 400.15318 (Emergency preparedness; evacuation plan; emergency).
A renewal study that establishes violations normally ends with LARA recommending renewal contingent on an acceptable corrective action plan from the licensee. Ask the home for that plan and what changed.
The state report index for this home, most recent first:
| Published | Report | Link |
|---|---|---|
| October 2, 2026 | Special Investigation | View on LARA |
| August 15, 2026 | Special Investigation | View on LARA |
| August 15, 2026 | Special Investigation | View on LARA |
| June 8, 2025 | Special Investigation | View on LARA |
| January 20, 2025 | Renewal Inspection | View on LARA |
| December 6, 2024 | Special Investigation | View on LARA |
| December 6, 2024 | Special Investigation | View on LARA |
| August 29, 2020 | Original Licensing Study | View on LARA |
Has Willow Creek - East had any special investigations since October 2023?
Yes. LARA has published 6 special investigation reports for Willow Creek - East since October 2023, and 6 of the 6 we read established at least one rule violation.
Investigation 2026A0583057 · published October 2, 2026
Complaint received August 26, 2026.
- The facility is insufficiently staffed. — established
- Staff stole residents’ narcotic medications — established
Investigation 2026A0583046 · published August 15, 2026
Complaint received July 6, 2026.
- The facility was insufficiently staffed on 07/04/2026. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2026A0583049 · published August 15, 2026
Complaint received July 14, 2026.
- The facility’s refrigerators are unclean. — not established
- Staff do not serve adequate meals. — not established
- Resident Q did not receive his medications as prescribed. — not established
- Staff do not assist residents with bathing. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2025A0583035 · published June 8, 2025
Complaint received April 30, 2025.
- Facility staff failed to provide Resident A with timely medical care. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2025A0583004 · published December 6, 2024
Complaint received October 31, 2024.
- Facility staff failed to notify Resident A’s legal guardian of Resident A’s leg fracture which required hospitalization. — not established
LARA also recorded additional rule findings during this investigation.
Investigation 2025A0583005 · published December 6, 2024
Complaint received November 5, 2024.
- Staff verbally mistreated Resident A — established
How does Willow Creek - East compare with other licensed homes in Grand Rapids?
Willow Creek - East is licensed for 20 residents; the 73 other LARA-licensed homes serving older adults in Grand Rapids range from 3 to 110 beds (median 6), and together carry 78 special investigation reports published since October 2023.
| Nearby licensed home | License type | Beds | Alzheimer's | Special investigations since 10/2023 |
|---|---|---|---|---|
| St. Ann's Home | Home for the Aged | 95 | Yes | 1 |
| The Cortland Terrace Harbor | AFC large group home (13-20) | 20 | Yes | 1 |
| The Cortland Lodge | AFC large group home (13-20) | 20 | Yes | 3 |
| Rivervalley 2 | AFC large group home (13-20) | 16 | No | 4 |
| Faith Haven Bethel Home | AFC small group home (1-6) | 6 | No | 0 |
See every licensed home on the Grand Rapids page.
What should families ask Willow Creek - East before choosing it?
Ask Willow Creek - East the questions its own inspection file raises, then the cost and staffing questions every family should ask.
- LARA established this allegation: “The facility is insufficiently staffed.” What changed afterward, and can we see the corrective action plan?
- The last renewal cited R 400.15310 (resident health care). How was it corrected?
- Which staff are awake overnight, how many residents with dementia does each one cover, and how are exits secured?
- Is the monthly rate all-inclusive, or are personal care and medication help billed as add-ons?
| It is | It isn't | |
|---|---|---|
| License | AL410398971, AFC large group home (13-20), 20 residents, through February 4, 2027 | Not a nursing home or home for the aged license |
| Residents | LARA lists physically handicapped, developmentally disabled, mentally ill, aged, and Alzheimer's | Not for residents who need continuous nursing care |
| Operator | CSM Alger Heights, LLC | Size and operator set the rules that apply, not quality |
